About us

Why We Started PetHug

PetHug was founded with a simple belief: veterinary teams deserve reliable equipment at a reasonable price.

Our mission became clear — to make practical, durable, and easy-to-use

veterinary devices accessible to more professionals around the world.

Our Role

PetHug is not a factory.We are a team dedicated to product selection, quality oversight, and customer support.

We partner with professional veterinary-equipment manufacturers who handle engineering and production, while we focus on:

  • Setting product selection standards
  • Reviewing quality and documentation
  • Ensuring compliance for international markets
  • Providing long-term service and support to global customers

It’s a partnership model that allows us to bring better equipment to more veterinary teams — efficiently, transparently, and responsibly.

Official Brand Authorization

Brand Authorization Letter 1 Brand Authorization Letter 2 Brand Authorization Letter 3

Quality is our priority

Quality does not come only from where a product is made, but from the decisions behind it.
We choose responsibly, support consistently, and stand behind every product we sell.

Transparent Product Information

Each product is clearly described with specifications, materials, and usage guidance so veterinary teams know exactly what to expect.

Reliable Customer Support

If an issue arises, we respond quickly with repair, replacement, or warranty assistance — always following the policies we publicly commit to.

A Long-Term Partnership Mindset

Our relationship doesn’t end after delivery.We continue to support clinics and pet owners in using their equipment confidently and correctly.