FAQ
Shopping Information
Is your equipment safe to use on my pet?
Yes. All of our devices undergo rigorous quality control and are designed to be safe and reliable for veterinary use. Every product is developed with your pet’s comfort—and your peace of mind—in mind.
Are your products a substitute for a vet's diagnosis?
No. Our products are designed to support veterinarians by providing accurate monitoring and diagnostic data. While they help improve assessment and early detection, any formal diagnosis or treatment should always be performed by a licensed veterinary professional.
Do you ship internationally?
We currently ship to the United States, Canada, most European countries, and selected regions in Asia-Pacific. Shipping to remote or restricted areas may not be available.
How do I choose the right product for my pet?
Our website provides detailed product descriptions and specifications. For personalized advice, please reach out to our customer support team via the chat function on our website. We are here to help you make an informed decision.
Payment Information
What payment methods do you accept?
We accept a wide range of secure payment options, including Visa, Mastercard, American Express, Discover, and Diners Club. We also support fast and convenient digital payments such as Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Yes. All transactions on our website are protected by industry-standard SSL encryption. We do not store your credit card information, ensuring your data remains completely secure.
When will my credit card be charged?
Your credit card will be charged at the time of purchase. You will receive an email confirmation of your order shortly after payment is completed.
Do you offer financing options?
At this time, we do not offer financing. However, we are constantly exploring new payment solutions to make our products more accessible to every pet family.
Order Returns
What is your return policy?
Due to the nature of our medical equipment, we cannot accept returns or exchanges unless the item has a confirmed manufacturing defect.
If you believe your product is defective, please contact our support team within 30 days of receiving your order for assistance.
What is your warranty policy?
We offer a one-year limited warranty on all our devices, covering any manufacturing defects. If your product requires repair during this period, please contact our customer support for assistance.
What should I do if my order arrives damaged?
We take great care in packaging our products, but if your order arrives damaged, please take photos of the package and the product immediately and contact our customer support team. We will guide you through the process of filing a claim.
How do I start a return or repair process?
Please visit our Returns & Warranty page and fill out the request form. Our support team will review your request and provide you with detailed instructions on the next steps.
We're Here to Help.
If you have a question or need a hand, our team is here for you. Whether you're curious about a product or need support with an order, we're just a message away.
Contact us
